After-sales service and returns

Large shipments, heavy objects (over 30 kg) or fragile goods are delivered with a pallet by a carrier.

Please note that delivery with a pallet is carried out by a carrier. You may need assistance with heavy and bulky goods (service not included in the cost).

Delivery is made to the GROUND FLOOR and to an accessible doorstep.
Contact us for a quote for delivery to the upper floor, in Corsica or in the world.< /strong>

After receipt of payment, we will contact you by email or telephone to arrange an exact delivery date. In France, our carrier will contact you to arrange an appointment.
Delivery is made by the carrier and is possible from Monday to Friday. Delivery time is from 8 a.m. to 3 p.m. 4 p.m.

If a product has longer delivery times, this will be indicated. on the product detail page.

Please note that the delivery time varies between 2 weeks and 8 weeks depending on stock status. This will be indicated on the product detail page.

✪ Shipping costs,
Metropolitan France, excluding overseas territories and Corsica:

• Free from &euro 500; tax-free purchase,
• Single package of 50 € below 500 € purchase (excluding taxes).

✪ For shipping to overseas departments or territories, at internationalwe charge you aone-time shipping fee per orderregardless of the value or quantity of the item. of the order.

We have an agreement with carriers allowing us to offer you advantageous rates.

• Export client: please submit a message or e-mail composed to us. of the desired products and your delivery address in order to receive an accurate quote. It is possible to link our careers. Logistics plan together.

You can find out more at any time about shipping to other countries abroad. the address: hello@grand-decor.fr       

✪ Receiving a package

We take outinsurance especially for you.

Indeed, it is imperative to check the condition of the goods in the presence of the driver in order to refuse the package in the event of damage and note the precise reservations on the transport voucher. We know that sometimes there is not enough time or that it is not always obvious, yet it is the only way to easily help you to solve your problem. resolve the situation.

“We take the greatest care manufacturing, packaging, and transportation, however verification at the same time on arrival and in the presence of the driver is played with your help .“

✪ N.B.: the transport company does not take back any packaging.

This prior notice is not necessary.

In addition to late payment compensation, any sum, including the deposit, not paid to the due date. its due date will automatically produce the payment of compensation. flat rate of 40 euros due for recovery costs.

Articles 441-10 and D. 441-5 of the Commercial Code.